I was interested to read a recent article from McKinsey, explaining that for companies to build value and provide compelling customer experiences at lower cost, they need to commit to a next-generation operating model. This model aligns with the approach that NTT Group is driving into the market.
The next-generation operating model is essential for digital transformation – something NTT Security has deemed as ‘business resilience’. In other words, the ability for businesses to proactively protect their current and future client and customer base by consolidating their business processes and streamlining their operating models and essentially integrating cybersecurity into the very heart of their transformation.
As the article points out, this operating model combines digital technologies and operations capabilities in an integrated, well-sequenced way to achieve step-change improvements in revenue, customer experience and cost.
The approach is broken down into two parts, which I have summarise from a cyber resilience perspective below. It should be embedded into digital transformation, creating business resilience that enables organisations to take full advantage of the new business opportunities and growth.
- The first part involves a shift from running uncoordinated efforts within siloes. This requires an approach that leverages a comprehensive operating model and defined processes to provide clear visibility across the organisation.
- The second part is a shift from using individual technologies, operations capabilities, and approaches. This old model is exactly what has created a complex bolted on approach to cybersecurity. By coordinating investment and having a comprehensive cyber defence architecture, businesses create greater visibility and proactively protect them and their clients.
Providing a clear view of the business processes, and the requirements for improvements, often requires a third eye – a trusted partner with the experience and knowledge that enables an organisation’s internal teams to make informed business decisions. A partner that will also have a clear understanding of its business goals and risks associated with the decisions made.
Improving operational efficiencies is the second part of building in business resilience and this leverages advances in automation and analytics. For digital transformation to be a success, a business needs to partner with a global organisation that is able to support it through each step of the transformation. This means to support the change of not only infrastructure and potentially leveraging the cloud and elastic demands of the customer, but also the business applications – to have the capabilities to implement the critical business applications that allow an organisation to reduce costs and maximise customer experience.
Essentially, to enable the next generation operating model that McKinsey outlines, organisations need a partner that removes siloed thinking and embraces a holistic approach that enables business resilience and faces the challenges of the increasing cyber threats by embedding cyber resilience into this business transformation.
companies know where they want to go. They want to be more agile, quicker to react, and more effective. They want to deliver great customer experiences, take advantage of new technologies to cut costs, improve quality and transparency, and build value. The problem is that while most companies are trying to get better, the results tend to fall short: one-off initiatives in separate units that don’t have a big enterprise-wide impact; adoption of the improvement method of the day, which almost invariably yields disappointing results; and programs that provide temporary gains but aren’t sustainable