Industry analyst Gartner forecasts that, over the next 12 to 14 months, managed communications services are expected to account for 21% of the average IT budget, which is a slight increase compared with 2018. An improvement in business process outcomes is the top benefit that enterprises identify from the deployment of any managed communications service [1]. 

Our own research, Risk:Value, shows that the trend towards managed services is particularly strong for security: 39% of enterprises globally either use a managed security services provider or plan to use one. A further 30% would consider doing so in the future.

The momentum behind managed security services has led to the creation by several industry veterans of the Managed Security Forum (MSF), an environment for providers to share knowledge and experience in combating increasing cyber threats. (On a related point, we’re delighted to announce that John Petrie, our CEO for the Americas, has been appointed to the Board of the Cyber Threat Alliance, which has similar objectives).

From within the stable of data science company Prevalent AI, the MSF has launched a comprehensive buyers’ guide to Managed Security Services in the UK. Many of the lessons learnt can be applied globally.

We are delighted to have contributed to this guide, alongside many of our peers. It provides a guide to the capabilities of suppliers and the definitions of each component service and what to ask for. And it provides key links between cybersecurity and business needs and emphasizes the need for co-ordination across enterprises and the supply chain.  

While we proudly beg to differ with some of our peers on some of the opinions expressed in the report (do come and speak to us, or, if you’re in London on 12-13 March, come and visit us at stand S4333 at Cloud & Cyber Security Expo), we think the report provides some valuable insight into what to look for as a buyer of MSS services.


[1] Survey Analysis: Top Trends for Managed Communications Services. Gartner, 20 November 2018.